SHIPPING POLICY

Rates:

Shipping rates may vary due to product size, weight & delivery location.

Please get in contact with us to arrange delivery.

Delivery Times:

All Products have a 3-7 working day processing time.

All Products are sent for next working day delivery after our processing time ( UK ONLY).

International Delivery times vary, please get in touch for further information.

Delivery Methods:

We offer UK Next Day Delivery or Collection after our processing time.

Please refer to our rates section for guidance.

Tracking Information:

Our products are delivered through an external delivery company.

You will be provided with the necessary link & tracking information in your confirmation email.

In the rare occasion that your purchase is missing/late please refer to the provided tracking information first.

If you continue to experience delay with your purchase please contact us on: fiatluxchandeliers@yahoo.com

International Shipping:

Please get in contact with us to arrange international shipping on: fiatluxchandeliers@yahoo.com

RETURN POLICY

Returns & Refunds:

We accept returns within 14 days of purchase.

Items must be unused and in same condition that you received them in.

When returning an item we require proof of purchase such as an invoice or receipt.

We will not accept returns that are damaged or without proof of purchase.

In order to process a refund, we will carry out an inspection to check for any tampering, faults or damages.

If applicable your refund will be processed and returned to you via your original payment method.

You are able to pay via Debit, Credit Card & Bank Transfer both online and in store.

Cash is accepted in store only.